Lesson18
【Lesson 18】
◆How to inquire about services and to handle unexpected problems at a hotel
◆Key expressions for Lesson 18
I’ve locked myself out.
〜 doesn’t work.
Would you please send someone up to fix 〜?
◆Let’s try the following exercises.
Q: What would you say if you’ve locked yourself out?
A: Excuse me, but I’ve locked myself out. Would you please send someone up to open the door?
Q: What would you say if the room next door is noisy?
A: Sorry to bother you, but the room next door is too noisy. Do you have anything quieter?
Q: What would you say if the toilet doesn’t flush well?
A: I’m afraid I have to make a complaint. The toilet doesn’t flush well. Could you send someone to fix it?
Q: What would you say if there is a problem with the shower and the hot water isn’t running?
A: Excuse me, but there’s a problem with the shower. The hot water isn’t running. Would you take a look at it, please?
Q: What would you say if the bathroom drain is blocked?
A: I’m afraid that the bathroom drain is blocked. Could you send someone up to fix it please?
Q: What would you say if there is something wrong with your room key?
A: Excuse me, but there is something wrong with my room key. Could you check it please?
Q: What would you say if the water in the toilet keeps running?
A: The water in the toilet keeps running. Could you do something about it please?
Q: What would you say if you cannot turn on the light in your room?
A: Excuse me, but the light in my room doesn’t work. Could you send someone up to check it?
Q: What would you say if there’s a problem with the heat in your room?
A: Sorry to bother you, but there’s a problem with the heat in my room. The air conditioner doesn’t work. Would you come and fix the problem now?
Q: What would you say if there is something wrong with the TV?
A: I’m afraid that the TV in my room doesn’t work. Would you please send someone up to fix it?